The Short Version
You can cancel anytime, directly from your account — no phone calls, no email back-and-forth. When you cancel, your subscription remains active through the end of the period you've already paid for. We do not offer refunds on subscription payments.
Below are the full details on how cancellation works, what happens to your account afterward, and the limited circumstances in which we'll review a refund.
How to Cancel
Cancellation is fully self-serve. Follow these four steps:
If you have any difficulty canceling, email support@presencereport.com and we will resolve it within 1 business day.
When Cancellation Takes Effect
Cancellation takes effect at the end of your current paid billing period, not immediately. This means:
- You will not be charged again after cancellation.
- You retain full access to your plan's features and credits until the end of the period you've already paid for.
- You can change your mind and reactivate at any time before the period ends.
What Happens After Cancellation
After your final paid period ends:
Refund Policy
All sales are final. We do not provide refunds on subscription payments under any of the following circumstances:
- Cancellation in the middle of a billing cycle (partial-month refunds are not available)
- Unused audit credits from the current or prior billing cycles
- Forgetting to cancel before auto-renewal
- Failing to use the Service after subscribing
- Personal preference or change of mind
This policy reflects the nature of the Service: cancellation can be completed in under a minute from your account at any time, and access continues through the end of every period you have paid for.
Limited exception: billing errors
We will review and, where appropriate, refund the following types of billing errors:
- Duplicate charges for the same billing period.
- Charges after cancellation where you successfully canceled before the renewal date.
- Charges resulting from unauthorized account access, where you have notified us promptly and provided supporting information.
To request review of a billing error, email support@presencereport.com within 30 days of the disputed charge with your account email and the date and amount of the charge. We will respond within 1 business day and resolve confirmed billing errors as quickly as possible.
Free Plan
The free plan provides 3 audits on a one-time basis. There are no charges associated with the free plan and therefore nothing to refund. Reports generated on the free plan remain accessible in your account indefinitely.
Chargebacks
If you dispute a charge with your bank or credit card company without first contacting us, we may suspend your account pending the outcome of the dispute. We strongly prefer to resolve billing concerns directly — please email support@presencereport.com first.
Account Deletion
Canceling your subscription does not delete your account. If you want your account permanently deleted along with all associated data, email support@presencereport.com from the address associated with the account. Account deletion is permanent and cannot be reversed. See our Privacy Policy for details on data retention after account deletion.
Plan Changes
You can switch between paid plans at any time from your billing settings:
- Upgrading (e.g., Starter to Pro) takes effect immediately. You'll be charged a prorated amount for the remainder of the current billing cycle, and your new plan's credits become available right away.
- Downgrading (e.g., Pro to Starter) takes effect at the start of the next billing cycle. You retain your current plan's credits through the end of the current cycle.
Questions
If you have a question about cancellation, billing, or anything in this policy, contact us at support@presencereport.com. We respond within 1 business day.
Email us — we respond within 1 business day.
Contact Support